This is a friendly, legit company that offers great tours, attentive service at a great price! We booked online with Katie via Whatsapp. The entire booking experience from question answering to paypal down payment and arrival at office for final payment was solid. You can be confident with this company. Adolfo met us the morning of tour and helped us get secure parking and a good local breakfast. Thanks to Adolpho and boat crew for being very concerned and helpful to us the 'Larimar' family, at dock, on boat and on the island!! As for the tour: it was FANTASTIC! In about 2.5 hours, we saw many whales--mamas & calves--up close! You can tell this boat crew loves what they do. Highly recommend this tour and company.
I was planning a company retreat for 15+ people and so glad we chose Whales by Katie. She was wonderful to work with from the start. She explained the pricing and tour over WhatsApp and walked us through our options. She is very responsive as well. When ask for a recommendation on dining option after the whale watching, she went above and beyond to contact the restaurant on our behalf and made the arrangement for us to ensure we have the best experience.